Privacy Policy
Last Updated: August 6, 2024
Group Orise (“we,” “us,” “our,” or “Group Orise”) is the customer-facing brand of Summit HORECA Industries LLP.
We are committed to protecting the privacy of visitors to our website and everyone who interacts with our business—including hotels, restaurants, bars, banquet venues, and other hospitality businesses that reach out to us for products, quotes, or information.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By using our website or submitting your information through any of our forms, you agree to the practices described below.
Information We Collect
Information You Provide Directly
When you fill out a contact form, request a quote, submit an inquiry through our website, or complete an Instant Form on Facebook or Instagram, we may collect:
- Your Name
- Business Name
- Email Address
- Phone Number
- Business Type (e.g., Hotel, Restaurant, Bar, Banquet Hall)
- Product Interests
- Order Size or Quantity Requirements
- Project Timeline
- Your Role at Your Business
- Any Additional Information You Choose to Share
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP Address
- Browser Type and Version
- Device Type and Operating System
- Pages Visited and Time Spent on Our Website
- Referring Website or Source (Including Social Media Platforms)
- Cookies and Similar Tracking Technologies
Information from Third-Party Platforms
If you interact with our advertisements on Meta (Facebook/Instagram) or Google, or submit an Instant Form, we may receive information from these platforms according to their privacy policies and your settings. This may include:
- Name
- Email Address
- Phone Number
How We Use Your Information
We use your information to:
- Respond to your inquiries and provide quotations
- Process and fulfill product orders
- Send catalogues, pricing information, and product updates
- Improve our website, products, and customer service
- Analyze marketing performance
- Communicate regarding orders and ongoing business relationships
- Order Size or Quantity RequiremeComply with legal obligationsnts
We do not sell your personal information to third parties.
How We Share Your Information
We may share your information with:
- Service Providers (CRM, Email Marketing, Logistics, Shipping, Analytics)
- Advertising Platforms (Meta & Google) to measure advertising performance
- Manufacturing and Logistics Partners involved in fulfilling orders
- Government or Regulatory Authorities, where legally required
All third parties handling your information are required to process it securely and only for authorized purposes.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Understand visitor behavior
- Measure advertising performance using:
- Meta Pixel
- Google Ads Tracking Tags
You can disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
International Data Transfers
Group Orise operates as the customer-facing brand of Summit HORECA Industries LLP, headquartered in Guangzhou, China.
If you are located outside China—including Australia, India, or other countries—your information may be transferred to, stored, and processed in China or other countries where we or our service providers operate.
We take reasonable measures to ensure your personal information remains protected regardless of where it is processed.
Data Retention
We retain your personal information only for as long as necessary to:
- Respond to inquiries
- Fulfill orders
- Maintain legally required business records
- Support ongoing customer relationships
If you no longer have an active business relationship with us, you may request deletion of your information.
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion
- Restrict or object to certain processing
- Withdraw consent
To exercise these rights, please contact us using the information below.
Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or loss.
However, no method of internet transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.
Children's Privacy
Our services are intended for business purposes and are not directed toward individuals under 18 years of age.
We do not knowingly collect personal information from children.
Third-Party Links
Our website may contain links to third-party websites, including our social media pages.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their individual privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The “Last Updated” date at the top of this page indicates the latest revision.